Order to cash

An order arrives and sales validates it. Finance checks the customer's credit. If it's approved, the warehouse reserves stock, picks, packs and ships the order, and finance sends the invoice and waits for payment. If payment takes more than 30 days, finance sends a reminder. If credit isn't approved, sales tells the customer the order is on hold.

This is the Order to cash template. To open it in the app, select Templates in the rail, then Order to cash.

process Order to cash
lanes Sales | Finance | Warehouse

lane Sales
start:message Order received
user Validate order
lane Finance
rule Check customer credit
xor Credit approved?
  yes -> Reserve stock
  no (default) -> Notify customer of credit hold

lane Warehouse
service Reserve stock
manual Pick and pack order
send Ship order
lane Finance
send Send invoice
receive Receive payment
  on~timer(P30D) Payment overdue -> Send payment reminder
end Order paid

lane Sales
send Notify customer of credit hold
end Order on hold

lane Finance
send Send payment reminder
end Reminder sent

What to noticeCopy Anchor Link

• Specific task types. A rule task for the credit check, manual for picking and packing, send and receive for what goes to and comes from the customer.
• Waiting is a step. Receive payment waits on the flow until the payment arrives.
• A reminder that doesn't stop the wait. The non-interrupting timer sends a reminder after 30 days while Receive payment keeps waiting. See Deadlines and reminders.
• One block across three lanes. The happy path runs from Sales to Finance to Warehouse and back to Finance without a blank line.